3+ day, 6+ hour ago  (243+ words) Outbound calling agent registered 122 attendees autonomously and achieved a 12. 5 percent conversion uplift for the Rail Live event in Spain 16 April 2026 " Get Vocal, Europe's leading provider of conversational AI agents for enterprise customer support, today announced it has partnered with global…...

1+ mon, 1+ week ago  (268+ words) Kustomer has launched Kustomer AI, a standalone enterprise AI platform that integrates with existing customer helpdesks. The platform is available now for Zendesk users, with Salesforce and additional integrations planned. With this launch, Zendesk organizations can activate Kustomer AI as…...

2+ mon, 2+ week ago  (222+ words) Twilio Programmable Voice enables Genspark's AI agent to place real-time calls on behalf of users worldwide, automating real-world tasks, including customer service inquiries, across 40+ countries with multilingual support From Text to Action: AI That Makes the Call Unlike traditional AI…...

2+ mon, 1+ week ago  (286+ words) Genesys wants large action models " not large language models " to support reliable enterprise automation. The company announced on Feb. 10, 2026, what it describes as the industry's first agentic virtual agent for enterprise customer experience, powered by large action models (LAMs). The…...

2+ mon, 3+ week ago  (93+ words) Sets new standard for enterprise uptime, seamless failover, and compliance for mission-critical CX SAN FRANCISCO, Calif - January 28, 2026" -"Crescendo, the first AI-native contact center, today announced the launch of its new multi-provider architecture, .. . Sets new standard for enterprise uptime, seamless failover,…...

7+ mon, 2+ day ago  (193+ words) Early Adoption Underscores Market Demand Smart PATH is already drawing interest from enterprises eager to elevate their customer experience while unlocking new levels of operational efficiency. Mountain West Farm Bureau Insurance is among the first preparing to deploy the solution....

3+ mon, 3+ day ago  (1208+ words) Back in 2022, marketers were told to learn machine learning operations. In my post on machine learning, I predicted then that open-source ML frameworks would democratize model building for marketing teams. We suggested Git Hub Projects as a collaboration tool for…...

3+ mon, 1+ week ago  (750+ words) Greg Kihlstrom operates at a rare intersection: embedded in the conference circuit where marketing and CX platforms shape their future narratives, and deeply involved in the real-world advisory work where those promises collide with operational reality. As founder of The…...

5+ mon, 17+ hour ago  (1276+ words) As customer data platforms (CDPs) continue to evolve, zero-copy architectures are quickly gaining traction. Rather than copying data into a separate CDP database, zero-copy approaches are able to use data in place'within your existing warehouse or data lake'reducing duplication, minimizing…...

5+ mon, 1+ week ago  (1375+ words) Most of us have been around these AI systems long enough to feel familiar with them. We've watched them summarize, rewrite, plan and even reason. We know they're not sentient, but we still talk about them as if they learn,…...