1+ hour, 3+ min ago  (240+ words) Vidicode UK has added new features to Voice Crunch AI, its conversational intelligence and analytics platform. The updated platform has been built in-house and allows users to locate calls using more than 40 search criteria across eight groups, including sentiment, keywords,…...

2+ week, 1+ day ago  (294+ words) The report found that 82 per cent of IT decision makers say that AI adoption will be a priority over the next decade, with AI-driven cybersecurity (86 per cent), Internet monitoring (80 per cent)and customer service automation (80 per cent) the top three…...

2+ mon, 3+ day ago  (459+ words) Attending contact centre and UC events across EMEA is part of the job. I have been doing this long enough to recognise when the industry is genuinely shifting. Over the last year, it has. Every stand has AI somewhere. Every…...

2+ mon, 1+ week ago  (418+ words) Comms Business Amdocs delivers AI applications to modernise enterprise legacy systems Amdocs has announced an initiative to deliver AI-driven application solutions designed to help enterprises modernise legacy systems, migrate to the cloud and improve their technology with greater speed, efficiency…...

2+ mon, 2+ week ago  (178+ words) Ring Central has announced Ring Central AIR Pro, a voice-first, omnichannel AI agent platform." As part of the launch, AIR Pro includes a no-code environment, called AIR Pro Studio, enabling anyone to design, build, and deploy voice and digital AI…...