News
Modulate Expands Velma Platform with Voice-Native Real-Time Conversation Intelligence for Enterprises
7+ hour, 56+ min ago (354+ words) Built on Modulate's Ensemble Listening Model, Velma Enterprise API is the missing layer in real-world voice conversations. Experience it at Customer Contact Week Las Vegas. Velma Enterprise API is designed to help organizations move from post-call analysis to continuous, real-time…...
Infobip Releases White Paper to Guide Enterprise Voice AI Strategies
1+ day, 31+ min ago (98+ words) Future-Proofing Your Investment in Voice AI: A Strategic Guide for Enterprises" leverages market intelligence to underscore Voice AI's value for various organizational needs and inform modern communications strategies "Notify me when new comments are added Most viewed posts published in…...
Quant Announces AI Agent Ava for AI-First Customer Experience with IBM
2+ day, 10+ hour ago (470+ words) Boston, US " 07 May 2026 " Chetan Dube, CEO of Quant AI and a recognised pioneer in agentic AI, delivered a featured AI Spotlight Session at the IBM Think Conference on 6 May, presenting a new vision for how organisations can "Reimagine Business with…...
Agile CX in Practice: How AI Turned Our Backlog Into a Learning System
1+ week, 2+ day ago (1007+ words) That article ended with a diagnosis. This one is about the treatment. The unlock was not a methodology. It was a system. And at the heart of that system sits something most CX leaders have not yet figured out how…...