10+ hour, 51+ min ago  (882+ words) Home " Customer Analytics & Intelligence If your dashboards always confirm what leaders already believe, your problem is not insight. It is decision integrity. For CIOs and Chief Data Officers in evaluation mode, this is the uncomfortable question to ask before buying…...

2+ day, 11+ hour ago  (865+ words) The vendor's latest AI message targets retention, efficiency, and revenue impact, not handle time Kustomer has expanded its AI-native customer experience platform with a new capability called Kustomer Architect, positioning it as a way to guide brands through AI transformation…...

1+ mon, 5+ day ago  (1627+ words) More from CX Today Home " Customer Analytics & Intelligence A practical 2026 guide to the contact center conferences and customer experience conferences where enterprise buyers validate CA&I strategy In 2026, Customer Analytics & Intelligence (CA&I) buying has changed. Enterprise teams are no longer…...

2+ mon, 1+ week ago  (1689+ words) Home " AI & Automation in CX Synthetic data in regulated industries: The answer to safe AI training at scale A lot of executives assumed AI would already be driving CX performance by now, or at least showing clear ROI. That hasn't…...

2+ mon, 3+ week ago  (642+ words) SAP and Uptycs integrate verifiable AI analysts to improve enterprise security, transparency, and governance in cloud environments....

3+ mon, 2+ week ago  (728+ words) Home " AI & Automation in CX The solution'uses'large action models (LAMS), enabling the capability to interpret intent, choose next steps, and carry out actions across systems, adapting to context changes during'a customer'interaction.' Olivier Jouve, Chief Product Officer at Genesys, argued that…...