3+ hour, 21+ min ago  (543+ words) Transcription is key to AI, but a call's full meaning can get lost in plain text. Modulate's approach aims to deliver subtlety " and sarcasm detection. In January 2026,Modulate announced the Ensemble Listening Model (ELM) for analyzing live voice interactions via…...

3+ mon, 2+ day ago  (414+ words) After dealing with a fragmented tech stack, Aterian rebuilt its CX around Genesys Cloud. "Investing in talking to our agents, asking what's going wrong, and shadowing up front allowed us to find those opportunities to speed up their lives and…...

3+ mon, 3+ day ago  (263+ words) The business analytics company's new Data Maker allows organizations to create synthetic data for AI training. First announced in June 2024, the low/no-code tool for generating synthetic data, SAS Data Maker, is now generally available through Microsoft Marketplace. The tool…...

5+ mon, 1+ week ago  (298+ words) Synthetic data addresses critical AI training problems but organizations must navigate its tendency toward oversimplification and hidden biases. The first time synthetic data was used to mimic real-world data was in 1993 by Donald Rubin. He created data that was statistically…...

5+ mon, 2+ week ago  (186+ words) Qualtrics" report on business intelligence shows companies turn to synthetic data because of skepticism about the quality of real customer data. Qualtrics" study of over 700 senior marketing and insights executives found that respondents are looking to turn to synthetic data…...

11+ mon, 2+ week ago  (422+ words) The offering coordinates the three areas where NICE is applying CX AI to their platform: workflow, live and automated agents, and company-specific knowledge. One of those to-be-announced products was unveiled today: NICE CXone Mpower Orchestrator. In hindsight, Orchestrator is the…...